Twelve answers from the sixth floor
Airport ride requests online 24/7 in Salt Lake City, UT: twelve questions before you reserve
These twelve answers are for anyone in the valley with a flight coming up and a ride to or from Salt Lake City International Airport still to sort out. The office takes airport ride requests online 24/7 in Salt Lake City, UT, through one short form, and each request goes to one local car company for its written fare. The phone keeps shorter hours, set out below with the reply rule. Find the answer that fits, then send the form when you are ready: the quote is free and carries no obligation.
Who actually drives me, and who do I pay for the ride?
A local car company that serves your corner of the county does the driving, sets the final price in writing, confirms the ride in writing, and is the one you pay. We run airport ride reservations from a downtown Salt Lake City, UT office on the sixth floor at Main Street and 100 South: we take your request, ask that one company for its written fare, and carry your yes back to it. Riders pay the office nothing, and this site asks for no card.
How is the fare for my ride worked out?
Road miles from your corner to the terminal set one of six bands: up to 8, 11, 14, 17, 20 or 25 miles. A sedan runs from $90 per car, each way, in the first band to $140 in the last; an SUV from $120 to $185. The same bands cover a ride to Salt Lake City International Airport and back. Once the company has confirmed, its written fare is a fixed rate for what it names and lists any additions, such as extra waiting, stops, parking or a gratuity.
What does the county grid have to do with my fare?
The grid tells the office where you are; the road decides the band. Almost every address in the county is a coordinate counted from Main Street and South Temple Street, so 1300 E 2100 S means house 1300 East on the 2100 South street. Grid numbers do not count miles: Rose Park lies nearest the airport, yet its road bends around the rail yards by I-15. The page on airport car service from Cottonwood Heights to SLC shows a corner in the band up to 20 road miles.
When will I hear back after I send a request?
The form takes requests 24/7. Phone hours: Monday to Friday 3 p.m. to 9 p.m., Saturday and Sunday 8 a.m. to 2 p.m., Mountain time. A request sent while the phone is answered, at least 90 minutes before closing, gets a written reply within 90 minutes. Anything else hears back in the first hour after the phone reopens: by 4 p.m. on a weekday, 9 a.m. on a weekend day. To speak to a specialist, call +1 (801) 363-4718 then.
What is the earliest date I can ask for?
Rides are arranged from the day after your reply is due. A request sent on a Tuesday evening after 7:30 p.m. gets its reply by 4 p.m. on Wednesday, so Thursday is the first date the office can put to a company. Sending the form a few days ahead is the easy way to check availability for the dates you have in mind. Nothing is held for you until the company confirms in writing.
Can the car come with child seats for the kids?
Ask for them in the request: how many, and which kind. List the seats in the request: how many, and whether each one is rear-facing, forward-facing or a booster. The office passes that count along with the fare question, and the company confirms in writing whether it brings the seats or you bring your own. You see that answer before you say yes, so there is time to pack your own if needed.
Someone in our group needs a ramp or a lift. What then?
Say so in the request, next to the number of people and bags. The office asks the company about it together with the fare, and the company confirms in writing whether it can send a vehicle with a ramp or a lift for that date and pickup time. You read its answer before you agree to anything, so the choice stays with you.
Where does the car find me when I land?
Bags come out on the second level after a domestic flight. From baggage claim it is a short walk down to the commercial lane on the ground level, where the reserved car pulls in. With your bags in hand, contact the company by the number or message on its written confirmation, and the car comes to the lane when you are ready. Your flight number goes to the company with the request; its written fare says how an early or late landing is handled.
Can the driver meet me inside at baggage claim?
On request, and only if the company confirms it. When it does, the driver parks and will meet at terminal baggage claim holding a printed sign with your name on it. The company may add the garage parking to its fare, and that charge stands in writing in front of you before you say yes, so nothing about it arrives as a surprise.
How do I change or cancel a ride once it is set?
Before you say yes and the company confirms, you can withdraw at any point and owe nothing to anyone. After that, the company's written terms in its fare decide changes, deadlines and any charge; the office sets no deadline of its own. To move a date, a time or an address, write to rides@travelsbytracie.com or call +1 (801) 363-4718 in phone hours, and we take it to the company.
What does the office keep from my request?
The form asks for your name, phone, email, address, date, flight time, flight number, pickup time if you have one, car size, number of people, bags, child seats and a note. Those details go to the office, to the one company asked for a fare, and to the form service that delivers the message. They serve that ride only, nothing is sold, and they are deleted 18 months after the ride date. For a copy or a deletion, write to privacy-requests@travelsbytracie.com.
What if my address is not one of the listed corners?
Send it exactly as it reads on your mail. The 25 corners are reference points, and nearly every address in Salt Lake County sits on the same countywide grid, so the office can place yours and ask a company that serves that part of the valley. The company's written fare then names your band by road miles. The office arranges rides between addresses inside the county and the airport, in either direction.
Have your address and flight ready, send the form, and a local car company answers with its fare in writing.